Statewide Residential and Commercial Movers

 

Frequently Asked Questions

What do I need to prepare for my move?

Decide if you want to use our packing services. If you are going to pack yourself, you can purchase all the boxes, tape and paper from Hero Moving. If we are packing and moving your household, we will bring all the supplies needed. If you are only using moving services, it is important to be completely packed.

Does Hero Moving provide shrink wrap and padding?

Our trucks are fully furnished with quality moving blankets to ensure that every piece of furniture is protected on our trucks. Shrink wrap is used to protect other items such as dressers and entertainment centers to make sure they stay closed while in transit. We offer use of shrink wrap and padding at no extra charge.

Are you insured and licensed Movers?

We are licensed an insured. Hero Moving complies to all state laws and moving procedures.

Should I tip the movers?

Movers do not expect to be tipped. Tipping is not required but if your crew does a great job, a tip of 20% for the entire crew is appropriate and greatly appreciated!

How does Hero Moving charge for its services?

We charge on an hourly basis. Acceptable payment types are credit card, cash, and check.

What packing materials do I need for my move?

In our experience here is the norm of what a household would use listed by size.

What should I do with my valuable items?

All valuables of extraordinary value such as collectibles, jewelry and artwork may be moved in your personal vehicle.

Will the job take longer if there is an elevator or stairs?

Depending on the speed, size, and proximity of the elevator, it can have an impact on the move time. One of the best things a customer can do is to reserve their elevator for exclusive use. A significant number of stairs and/or a long carry distance will add time to your move. We typically like to add an extra mover onto a move that has an elevator or stairs.

How do I get an estimate?

Call 512-773-2125 or 512-818-2458 or contact us online

How much advance notice is required to schedule a move?

During low season, we may be able to schedule your move with 1 or 2 days advance notice. During peak times such as weekends and all days during the summer, it's best to call ahead of time to make a reservation.